Return and Refund Policy for Vishal Sahu Gajak

At vishalsahugajak.com, we are committed to providing the best-quality Gajak and other sweets to our valued customers. If for any reason you are not satisfied with your purchase, our return and refund policy is designed to ensure a hassle-free process.

Return Policy

We take great pride in the freshness and quality of our sweets, including our signature Gajak. However, if you receive a product that is damaged or defective, you can initiate a return under the following conditions:

  • Eligibility: Only items that are unused, unopened, and in their original packaging are eligible for returns. Products that have been opened, used, or tampered with will not be accepted.
  • Return Window: Returns must be initiated within 7 days of receiving your order. After this period, we are unable to process returns or exchanges.
  • Non-returnable Items: Due to the perishable nature of sweets, we cannot accept returns on items that have been opened or consumed.

How to Initiate a Return

To initiate a return, please contact our customer support team via:

Please include your order number, contact details, and reason for the return. Once your request is reviewed and approved, you will receive further instructions on how to ship the product back to us.

Return Shipping

Customers are responsible for the cost of return shipping. For your safety, we recommend using a trackable shipping service or purchasing shipping insurance to ensure that your return is safely received. Without tracking, we cannot guarantee the receipt of returned items.

Refund Policy

Once we receive and inspect the returned product, we will notify you regarding the status of your refund. If your return is approved, a refund will be processed and credited to your original payment method within 7-10 business days. Please note:

  • Shipping Fees: Original shipping fees are non-refundable. In the case of a refund, the cost of return shipping will also be deducted from your refund amount.
  • Partial Refunds: In cases where items are returned damaged or not in their original condition, only partial refunds may be granted.

Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us immediately. You may be required to provide photos or other proof of the damage. We will review the issue and arrange for a replacement or refund at no additional cost to you.

Exchanges

We currently do not offer exchanges. If you would like to replace a product, please follow the return process and place a new order for the desired item.

Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be reflected on this page, and your continued use of our services will indicate your acceptance of any updates.

Contact Us

For any questions or concerns regarding returns or refunds, feel free to reach out to us: